Before Dispatch
Cancel within 24 hours for a full refund.
After Dispatch
Shipped orders cannot be canceled. You may initiate a return after delivery.
How to Cancel
Email Us
rupalkothari.rk14@gmail.comWhatsApp Us
+91 91191 83648Include your Order ID and reason for cancellation.
Important Note
Once an order is packed or shipped, it is no longer eligible for cancellation. Refusal to accept delivery may lead to deduction of shipping or handling charges from the refund.
Return Shipping
Defective/Wrong Item: Free return shipping (we arrange pickup)
Other Reasons: Shipping may be charged or deducted from refund
Damaged/Defective Items
Contact us within 48 hours of delivery with photos and order ID for replacement or refund.
Important Notes
Partial Refunds
• Items returned late (beyond 10 days) may incur 20% deduction
• Missing tags or incomplete packaging may lead to partial refunds
Refund Delays
Refund times may vary based on your bank or payment provider.
If you haven't received your refund within 10 business days after confirmation, contact us for investigation.
International Orders
Currently, we do not offer international returns or exchanges. Orders shipped outside India are considered final sale, except for defective or incorrect items.
Need Help With Returns?
Our support team is here to assist you
This Cancellation & Refund Policy was last updated on October 28, 2025. Rupal's Closet reserves the right to modify this policy at any time without prior notice. Please check this page periodically for the latest updates.